The Santa Clara Valley Transportation Authority (VTA) has an alert system managed by GovDelivery. The system is supposed to alert subscribers of delays affecting any and all bus and light rail service in Santa Clara County.
Greta Helm, VTA’s Chief External Affairs Officer, was at our last group meeting last Thursday. I inquired to her specifically about this issue. Notes on that meeting will be available shortly.
It seems VTA’s implementation of GovDelivery for alerts doesn’t always tell you everything. Details on what’s going on – and how YOU can help to fix it – are available after the More… jump.
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I encountered one woman on VTA’s 522 Rapid bus today. She was upset that the Palo Alto-bound bus did not stop at El Camino/Warburton in Santa Clara. She paid $2 for riding, and thought the bus was like the regular 22. She was surprised when I told her the bus would not stop until El Camino/Scott. It turned out she did not ask the bus driver if the 522 Rapid bus makes the stop she wanted (which it does not).
When in doubt, ask the bus driver first before boarding any bus. Part of his/her job is to know the bus stops for that route. Better yet, call VTA at (408)321-2300 (or visit their web site) before going on your bus/light rail trip. Knowing before going will save you the embarassment – and money – of missing your destination on transit.
Founder, Silicon Valley Transit Users
This is your weekend transit update for events in and around Silicon Valley for August 12-14, 2011. It includes Santa Clara Valley Transportation Authority (VTA) bus, light rail, and Caltrain public transit options to events like the San Jose Jazz Festival, Outside Lands in San Francisco, and more.
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