Caltrain is a 77-mile commuter rail system that serves communities between San Francisco, San Mateo, Palo Alto, San Jose, and Gilroy.

Caltrain Customer Service and Management

Caltrain’s Customer Service number is 1(800)660-4287.  Their administrative number is (650)508-6200.  Also, please make sure to send a copy of your letter to the Silicon Valley Transit Users as well.

Compliments or complaints about Caltrain should go to its CEO, Michael J. Scanlon, in addition to their Customer Service department:

Jim Hartnett
CEO, Caltrain/SamTrans
1250 San Carlos Ave.
San Carlos, CA 94070-1306

Information on riding Caltrain, and how to identify Caltrain run numbers on the schedule and on physical trains, is available here.

In your compliment or complaint, spell out the incident in as full detail as possible. Include the date, time, and train number you were riding. Also include where you got on or off Caltrain when the incident occurred. Most importantly, get the name of the head conductor of the train where the incident took place.  Make sure to send a copy of your letter to the Silicon Valley Transit Users as well.

Who Represents Santa Clara County At Caltrain?

Santa Clara County has three (3) representatives on the Caltrain “Peninsula Corridor Joint Powers Board” (JPB). Here is how to contact them:

These are just three of the nine Caltrain JPB members who have final say on Caltrain policy, service, and fares.

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