Senior/Disabled Transit Info

Discount Info For Seniors and the Disabled

Are you a senior and/or a disabled resident in Santa Clara County?  If so, you may qualify for a Regional Transit Connection (RTC) discount card. Eligibility and application information for the RTC discount card is available courtesy of the Santa Clara Valley Transportation Authority (VTA).

How Do I Contact VTA’s Paratransit Provider?

In Santa Clara County, OUTREACH is the public paratransit provider for the Santa Clara Valley Transportation Authority. Contact OUTREACH thru their website at www.outreach1.org or

OUTREACH
926 Rock Ave., Suite 10
San Jose, California 95112
phone (408)436-2865
fax (408)382-0470
TDD (408)436-0155
email admin@outreach1.org

How Do I Send a Compliment or Complaint About VTA’s Paratransit Service?

Direct all compliments or complaints about OUTREACH Paratransit service to the above address. In your contact, include FULL details on the incident (like the date, time and full description of what happened), including the driver’s name and vehicle number.

Send a copy or separate letter to VTA’s Chief Operating Officer and to the Silicon Valley Transit Users as well.

Where Are Paratransit Issues at VTA Discussed?

Issues regarding paratransit are discussed at VTA’s Committee for Transit Accessibility (CTA) meetings.  This committee meets a few times per year at VTA’s headquarters (at the Auditorium in Building A) by the River Oaks light rail station at 1pm.

There are 21 members on this committee, including those from county humans services organizations like the Silicon Valley Independent Living Center and individuals with disabilities. If warranted, issues are brought up to the VTA’s Board of Directors for final approval (or rejection).