Senior/Disabled Transit Info

VTA ACCESS Paratransit van. A Dodge Caravan w/ wheelchair lift is parked on the street at night. Van is white with small blue stripes along the fender that flare towards the back. The van's lights are on.
VTA ACCESS Paratransit van, ready to pick up a waiting passenger.

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Discount Info For Seniors and the Disabled

Are you a senior and/or a disabled resident in Santa Clara County?  If so, you may qualify for a Regional Transit Connection (RTC) discount card. Eligibility and application information for the RTC discount card is available courtesy of the Santa Clara Valley Transportation Authority (VTA).

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How Do I Contact VTA ACCESS Paratransit?

In Santa Clara County, paratransit is managed by VTA under the “ACCESS” brand. As of this writing, the vehicles are maintained and driven by workers from MV Transportation.

Here’s the mailing address for VTA ACCESS paratransit:

VTA ACCESS Paratransit
3331 N. First Street
San Jose, CA 95134

Call VTA Customer Service at (408)321-2300 to obtain basic information on VTA ACCESS Paratransit service.

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How Do I Apply For VTA ACCESS Paratransit Service?

To apply for VTA ACCESS Paratransit Service, call their Eligibility Department at (408)321-2381. Their business hours are from 8am-5pm, Monday-Friday. They are closed on weekends and major holidays. The operator taking you call will give you all the information you need to apply. Read more information on VTA ACCESS Paratransit service.

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How Do I Send a Compliment or Complaint About VTA’s Paratransit Service?

Direct all compliments or complaints about VTA ACCESS Paratransit service to the above address. In your contact, include FULL details on the incident (like the date, time and full description of what happened), including the driver’s name and vehicle number.

Send a copy or separate letter to VTA’s Chief Operating Officer and to the Silicon Valley Transit Users as well.

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Where Are ACCESS Paratransit Issues at VTA Discussed?

Issues regarding paratransit in Santa Clara County are discussed at VTA’s Committee For Transportation Mobility and Accessibility (CTMA). This committee meets at least six (6) times per year.

If warranted, issues are brought up to the VTA’s Board of Directors for final approval or rejection.

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  13 comments for “Senior/Disabled Transit Info

  1. I had a dr video appointment yesterday @ 5:00 pm at home– I advised paratransit I had an appointment I did not get home until 6:30 pm and I was pick up at 4:45 pm. I know its not the drivers fault— I was on the paratransit 1:45; minutes

    • Iqbal:
      Call VTA ACCESS Paratransit’s Eligibility Department at (408)321-2381 and ask for an application for the paratransit service. After applying, they will give you the customer ID number you will need to contact their Customer Service directly.
      –eugene

  2. I have been trying to call transit service for transportation and the numbers that is provided on this website is disconnected . I’m a member and my ID# 201387

    • Hello!
      Thank you for commenting and informing us on what’s going on. This page will be revised, as paratransit is now known as VTA ACCESS. Call their Customer Service number at (408)321-2380.

      Eugene Bradley
      Founder, Silicon Valley Transit Users

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