Table of Contents
- Discount Info For Seniors and the Disabled
- How Do I Contact VTA ACCESS Paratransit?
- How Do I Apply For VTA ACCESS Paratransit Service?
- How Do I Send a Compliment or Complaint About VTA’s Paratransit Service?
- Where Are ACCESS Paratransit Issues at VTA Discussed?
Discount Info For Seniors and the Disabled
Are you a senior and/or a disabled resident in Santa Clara County? If so, you may qualify for a Regional Transit Connection (RTC) discount card. Eligibility and application information for the RTC discount card is available courtesy of the Santa Clara Valley Transportation Authority (VTA).
How Do I Contact VTA ACCESS Paratransit?
In Santa Clara County, paratransit is managed by VTA under the “ACCESS” brand. As of this writing, the vehicles are maintained and driven by workers from MV Transportation.
Here’s the mailing address for VTA ACCESS paratransit:
VTA ACCESS Paratransit 3331 N. First Street San Jose, CA 95134
Call VTA Customer Service at (408)321-2300 to obtain basic information on VTA ACCESS Paratransit service.
How Do I Apply For VTA ACCESS Paratransit Service?
To apply for VTA ACCESS Paratransit Service, call their Eligibility Department at (408)321-2381. Their business hours are from 8am-5pm, Monday-Friday. They are closed on weekends and major holidays. The operator taking you call will give you all the information you need to apply. Read more information on VTA ACCESS Paratransit service.
How Do I Send a Compliment or Complaint About VTA’s Paratransit Service?
Direct all compliments or complaints about VTA ACCESS Paratransit service to the above address. In your contact, include FULL details on the incident (like the date, time and full description of what happened), including the driver’s name and vehicle number.
Send a copy or separate letter to VTA’s Chief Operating Officer and to the Silicon Valley Transit Users as well.
Where Are ACCESS Paratransit Issues at VTA Discussed?
Issues regarding paratransit in Santa Clara County are discussed at VTA’s Committee For Transportation Mobility and Accessibility (CTMA). This committee meets at least six (6) times per year.
If warranted, issues are brought up to the VTA’s Board of Directors for final approval or rejection.
When I call 408-321-2380 voice ask for customer ID number,
How to get ID number please.
Iqbal:
Call VTA ACCESS Paratransit’s Eligibility Department at (408)321-2381 and ask for an application for the paratransit service. After applying, they will give you the customer ID number you will need to contact their Customer Service directly.
–eugene
My mum is 103 years old, she is on wheel chair, she wanna ride with wheel chair in the van. Where to call .
How to I apply for free bus pass disable
Thang:
Apply for a discounted-only disabled (RTC) pass here:
https://www.vta.org/fares/regional-transit-connection-card
or call VTA Customer Service at (408)321-2300 and ask for an application.
-Eugene
The link to the RTC discount card is broken. How does a disabled person get a pass for VTA?
Frank:
I just updated the page with the correct info on how to get an RTC Discount Card. Here’s the web address where you can apply:
https://www.vta.org/fares/regional-transit-connection-card
–Eugene
IS THERE A LINK TO GET PICK UP AND DROP OFF TOM DOCTOR VISITS ?
What is a “Tom Doctor” visit that you speak of? Please clarify.
–eugene
I have been trying to call transit service for transportation and the numbers that is provided on this website is disconnected . I’m a member and my ID# 201387
Hello!
Thank you for commenting and informing us on what’s going on. This page will be revised, as paratransit is now known as VTA ACCESS. Call their Customer Service number at (408)321-2380.
Eugene Bradley
Founder, Silicon Valley Transit Users
How to apply disable free pass for VTA