Senior/Disabled Transit Info

Table of Contents

• Discount Info For Seniors and the Disabled
• How Do I Contact VTA’s Paratransit Provider?
• How Do I Send a Compliment or Complaint About VTA’s Paratransit Service?
• Where Are ACCESS Paratransit Issues at VTA Discussed?

Discount Info For Seniors and the Disabled

Are you a senior and/or a disabled resident in Santa Clara County?  If so, you may qualify for a Regional Transit Connection (RTC) discount card. Eligibility and application information for the RTC discount card is available courtesy of the Santa Clara Valley Transportation Authority (VTA).

How Do I Contact VTA’s Paratransit Provider?

In Santa Clara County, paratransit is managed by VTA under the “ACCESS” brand. As of this writing, the vehicles are maintained and driven by workers from MV Transportation.

Here’s how to write to VTA ACCESS paratransit directly:

VTA ACCESS Paratransit
3331 N. First Street
San Jose, CA 95134
phone (408)321-2380
TTY (408)321-2330

How Do I Send a Compliment or Complaint About VTA’s Paratransit Service?

Direct all compliments or complaints about VTA ACCESS Paratransit service to the above address. In your contact, include FULL details on the incident (like the date, time and full description of what happened), including the driver’s name and vehicle number.

Send a copy or separate letter to VTA’s Chief Operating Officer and to the Silicon Valley Transit Users as well.

Where Are ACCESS Paratransit Issues at VTA Discussed?

Issues regarding paratransit are discussed at VTA’s Committee For Transportation Mobility and Accessibility (CTMA). This committee meets at least six (6) times per year.

If warranted, issues are brought up to the VTA’s Board of Directors for final approval (or rejection).