Highway 17 Express



The Highway 17 Express Bus Service runs between San Jose and Downtown Santa Cruz via Interstate 280, Interstate 880, and Highway 17.

The service is a joint effort between Santa Cruz METRO (who operates the buses), the Santa Clara Valley Transportation Authority (VTA), and Amtrak California (a.k.a. Caltrans Division of Rail).

You can reach Santa Cruz METRO Customer Service by calling (831)425-8600.

Who’s Responsible For the Highway 17 Express Buses?

Alex Clifford, Chief Executive Officer
Santa Cruz Metropolitan Transit District
370 Encinal Street, Suite 100
Santa Cruz, CA 95060
phone (831)426-6080

Evelynn Tran, General Manager
Santa Clara Valley Transportation Authority
3331 N. First Street, Building B
San Jose, CA 95134-1906
phone (408)321-5559
fax (408)955-0891

Bruce Roberts, Division Chief
Division of Rail and Mass Transportation
California Department of Transportation
P.O. Box 942873
Sacramento, CA 94273-0001

Instructions For Sending Correspondence

Make sure to send copies of correspondence to all parties listed above. This ensures they all know about your compliment or complaint at the same time.

This is in addition to sending copies of your correspondence to VTA Customer Service and Santa Cruz METRO Customer Service.

Also, please make sure to send a copy of your letter to the Silicon Valley Transit Users as well.

  3 comments for “Highway 17 Express

  1. the highway 17 almost always run late! The last bus from diridon station should not be late! I take another bus from Santa Cruz metro station after taking the highway 17 and I keep missing the bus because the highway 17 comes late. What happens if my phone is dead and I’m unable to Uber? Or I don’t have enough funds to Uber? Then what? Please do better! Unacceptable!

    • Shanice:
      Sorry to hear about your experiences with the Highway 17 bus from Diridon. Especially on the last bus for the night.
      Have you also contacted Santa Cruz Metro about this? If not, contact them at (831)425-8600 from 8am-5pm weekdays. Here’s their Customer Service page:

      Please let us know what METRO Customer Service tells you in response.

      Eugene Bradley
      Founder & CEO, Silicon Valley Transit Users

  2. The driver of bus 2307 apparently needs to acquire some backbone because she listened to every sob story that several patrons decided to recite to her…which led to our bus being 20 minutes late out of diridon. Apparently no one ever taught her to say “no.” This is absolutely unacceptable and unprofessional. I will likely start using Greyhound to get from Berkeley to Santa Cruz because episodes such as this are becoming all too frequent.

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