Caltrain

Background

Caltrain is a 77-mile commuter rail system that serves communities between San Francisco, San Mateo, Palo Alto, San Jose, and Gilroy.

Caltrain Customer Service and Management

Caltrain’s Customer Service number is 1(800)660-4287.  Their administrative number is (650)508-6200.  Also, please make sure to send a copy of your letter to the Silicon Valley Transit Users as well.

Compliments or complaints about Caltrain should go to its CEO, Michael J. Scanlon, in addition to their Customer Service department:

Jim Hartnett
CEO, Caltrain/SamTrans
1250 San Carlos Ave.
San Carlos, CA 94070-1306

Information on riding Caltrain, and how to identify Caltrain run numbers on the schedule and on physical trains, is available here.

In your compliment or complaint, spell out the incident in as full detail as possible. Include the date, time, and train number you were riding. Also include where you got on or off Caltrain when the incident occurred. Most importantly, get the name of the head conductor of the train where the incident took place.  Make sure to send a copy of your letter to the Silicon Valley Transit Users as well.

Who Represents Santa Clara County At Caltrain?

Santa Clara County has three (3) representatives on the Caltrain Joint Powers Board (JPB). Here is how to contact them:

  • Jeannie Bruins, Mayor, City of Los Altos. Email: jbruins@losaltosca.gov – phone (650)947-2720 (note: phone number is for all of Los Altos’ City Council).  Represents a city in Santa Clara County that is not San Jose
  • Raul Peralez, San Jose City Council Member, District 3. Email: district3@sanjoseca.gov – phone (408)535-4903. Serves as San Jose’s representative on the Caltrain JPB.
  • Ken Yeager, Santa Clara County Supervisor, District 4. (District includes western San Jose, Santa Clara and Campbell.) Email: supervisor.yeager@bos.sccgov.org – phone (408)299-5040.

These are just three of the nine Caltrain JPB members who have final say on Caltrain policy, service, and fares. Note that Ken Yeager is the Chair of the Caltrain JPB for 2013.

  2 comments for “Caltrain

  1. Scott
    December 4, 2015 at 6:10 pm

    Terrible incident management, Caltrain should hire consultants from Japan to learn how incidents on the tracks can be handled such that the delays for all passangers are minimized, because Frankly they don’t have a clue. I also can’t believe that they are talking about increasing fares when oil prices are at historic lows.

  2. Janette
    October 24, 2012 at 5:28 am

    indo not care for when Caltrain closes it’s doors in front of me the past 2 days!! I work in Palo alto and my employer pays for the train pass. The 3:25 train going south does this to me and a lit more others. I have reported this behavior to stanford as well so they may contact you in this regard. NOT VErY GOOd bUSINeSS! Keep it up and you will lose business’m

Leave a Reply

Your email address will not be published. Required fields are marked *

By submitting a comment, you agree to terms stated in the Site Policy. Please READ and UNDERSTAND our Site Policy before you submit your comment!